Privacy policy

Last Updated: September 6, 2026

At Zen Mart, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or purchase from our website.

By using our website or placing an order with us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Zen Mart, we may collect certain information.

Information you provide directly

Depending on how you interact with our store, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order and purchase history
Account information, if you create an account
Information you provide when contacting customer support
Product reviews, feedback, or other information you voluntarily submit

We do not generally store complete payment card details. Payments may be processed securely by third-party payment providers.

Information collected automatically

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages viewed and interactions with our website
Referring website or source
Approximate location based on technical information
Date and time of website activity

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments and refunds
Provide customer support
Communicate with you about your orders
Send important service-related notifications
Improve our website, products, and customer experience
Prevent fraud, abuse, and unauthorized transactions
Maintain website security
Understand customer preferences and website usage
Send promotional communications where permitted and where you have provided appropriate consent
Comply with applicable legal, regulatory, tax, and accounting requirements

We do not use your personal information for purposes unrelated to our business activities without a lawful basis or appropriate notice.

3. Cookies and Similar Technologies

Zen Mart may use cookies and similar technologies to make our website function properly and improve your browsing experience.

Cookies are small data files stored on your device that can help us remember preferences, understand website traffic, maintain shopping carts, and provide relevant functionality.

We may use cookies for purposes such as:

Keeping items in your shopping cart
Remembering preferences
Understanding how customers use our website
Measuring website performance
Improving our services and marketing
Detecting security issues and fraudulent activity

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functionality.

4. Third-Party Services

We may use trusted third-party companies and service providers to help operate our business. These may include providers for:

Website and e-commerce infrastructure
Payment processing
Shipping and logistics
Analytics
Marketing and advertising
Customer support
Fraud prevention
Email and communication services

These third parties may receive information necessary to perform services on our behalf. They are expected to handle information in accordance with applicable laws and their own privacy policies.

Our website may also contain links to third-party websites or services. Zen Mart is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

5. Payment Information

When you make a purchase, your payment may be processed through a third-party payment gateway.

Payment providers may collect and process payment information according to their own privacy policies and security practices. Zen Mart generally does not have access to your complete payment card or banking credentials.

We encourage customers to use only trusted payment methods and never share passwords, OTPs, CVVs, or other confidential payment information with anyone claiming to represent Zen Mart.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

If you believe your information or account may have been compromised, please contact us as soon as possible.

7. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary with:

Payment processors
Shipping and delivery partners
Technology and hosting providers
Customer service providers
Analytics and marketing service providers
Fraud-prevention and security providers
Professional advisers
Government authorities or law-enforcement agencies when required by applicable law

We only aim to share information that is reasonably necessary for the relevant purpose.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory obligations.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

9. Customer Rights and Choices

Subject to applicable Indian law, you may have rights regarding your personal information, which can include:

Requesting information about how your personal data is processed
Requesting access to certain personal information we hold about you
Requesting correction of inaccurate or incomplete information
Requesting deletion of personal information where legally permitted
Withdrawing consent where processing is based on consent
Requesting information about certain data-processing activities
Choosing whether to receive certain promotional communications

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

You may also unsubscribe from promotional emails by using the unsubscribe option included in those communications.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where doing so is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

11. International Data Processing

Some third-party service providers we use may process or store information outside India.

Where personal information is transferred or processed across borders, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

Your continued use of our website after an updated Privacy Policy is posted may be subject to the revised policy, to the extent permitted by applicable law.