Refund policy

At Zen Mart, we want you to be happy with your purchase. If your order doesn’t meet your expectations, we’re here to help. Please review the policy below before requesting a return or refund.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

The product is unused, unworn, and in its original condition.
The product is returned with its original packaging, tags, and accessories, where applicable.
Proof of purchase or order details are provided.
The product has not been damaged due to misuse, improper handling, or normal wear and tear.

To request a return, please contact us at thezenmart.in@gmail.com with your order number and reason for the return.

2. Refund Process & Timing

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Actual processing times may vary depending on your bank or payment provider.

3. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to product availability.

For size, color, or other preference-based exchanges, please contact us within the 7-day return period. Additional shipping charges may apply where applicable.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number along with clear photos or videos showing the product and its packaging. We will review the issue and, where appropriate, arrange a replacement, exchange, or refund.

5. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other reasons. These may include:

Personal hygiene or intimate-use products
Products that have been opened or used
Customized or personalized products
Gift cards
Clearance or final-sale items
Products specifically marked as non-returnable on their product page

6. Return Shipping Costs

If the return is due to a defective, damaged, incorrect, or wrongly shipped product, Zen Mart will cover the applicable return shipping costs.

For returns due to a change of mind, incorrect selection, or other reasons not caused by us, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product was received damaged or defective.