Shipping policy

At Zen Mart, we work to make your shopping experience simple and convenient. This Shipping Policy explains how we process, ship, and deliver your orders within India.

1. Shipping Methods

We currently offer delivery through trusted third-party courier and logistics partners.

Depending on your location, product availability, and courier coverage, your order may be delivered through different shipping partners. The available shipping option and estimated delivery timeframe may be shown during checkout.

At this time, Zen Mart primarily ships orders within India.

2. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–3 business days after successful payment or order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotional periods, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery times are generally:

Metro and major cities: approximately 3–7 business days
Other locations: approximately 5–10 business days
Remote or difficult-to-reach areas: delivery may take additional time

These are estimated timeframes and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, courier availability, weather, public holidays, transportation conditions, and other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on factors such as:

Delivery location
Order size or weight
Product type
Shipping method
Promotional offers

If Zen Mart offers free shipping on selected products or orders, the applicable terms will be displayed on the website or during checkout.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to check the status of your shipment through the applicable courier service.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

Full name
House/building number
Street/locality
City
State
PIN code
Contact phone number

Zen Mart may not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, unsuccessful delivery attempts, refusal to accept the package, or other customer-related reasons, additional shipping charges may apply for re-delivery where permitted.

7. Delivery Issues and Delays

Although we work with reliable delivery partners, delays can occasionally occur.

Possible causes include:

Courier or transportation delays
Weather or natural events
Public holidays
High order volumes
Incorrect or incomplete delivery information
Remote-area delivery restrictions
Government or regulatory restrictions
Other circumstances beyond our reasonable control

If your order is delayed beyond the expected delivery timeframe, please contact us at thezenmart.in@gmail.com with your order number. We will work with the relevant delivery partner to help resolve the issue.

8. Damaged Packages

If your package appears visibly damaged at the time of delivery, please inspect the package carefully before accepting it where possible.

If you receive a damaged or defective product, contact us within 48 hours of delivery and provide your order number along with clear photographs or videos of the product and packaging.

Please refer to our Return & Refund Policy for information about replacements, exchanges, and refunds.

9. Failed or Undelivered Orders

If a courier attempts delivery but is unable to complete it, additional delivery attempts may be made depending on the courier's policies.

If an order is ultimately returned to Zen Mart, please contact our support team. Depending on the reason for the failed delivery, we may offer re-shipment or another appropriate resolution, and additional shipping charges may apply where permitted.