Terms of service

Welcome to Zen Mart. These Terms of Service govern your access to and use of our website and your purchase of products from us.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Account Terms

You may be required to provide certain information to create an account or complete a purchase.

You agree to:

Provide accurate and complete information.
Keep your account information up to date.
Keep your account credentials confidential.
Be responsible for activities carried out through your account.
Notify us promptly if you believe your account has been accessed without authorization.

You must be at least the age required under applicable Indian law to enter into a legally binding transaction, or use the website with the involvement and consent of a parent or legal guardian where permitted by law.

Zen Mart reserves the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraud, unauthorized activity, or violation of these Terms.

2. Pricing and Payment

All product prices displayed on our website are stated in Indian Rupees (INR) unless otherwise indicated.

Prices, discounts, offers, and promotions may change at any time without prior notice. However, changes made after an order has been accepted will not ordinarily affect the price applicable to that order, subject to correction of genuine pricing or technical errors.

You agree to provide valid and accurate payment and billing information when placing an order.

Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction.

Zen Mart is not responsible for delays or failures caused by a customer's bank, payment provider, or other third-party financial service.

3. Product Descriptions and Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, colors, and other information displayed on our website are accurate and helpful.

However, minor differences may occur due to screen settings, photography, lighting, manufacturing variations, packaging changes, or other factors.

We do not guarantee that every product image or description will be completely identical to the physical product in every respect.

If you receive a product that is materially different from the product ordered or is defective, please contact us in accordance with our Return & Refund Policy.

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products. An order confirmation does not necessarily mean that the order has been finally accepted.

Zen Mart reserves the right to accept, reject, cancel, or limit an order where reasonably necessary, including in situations involving:

Product availability issues
Incorrect pricing or product information
Suspected fraud or unauthorized activity
Payment failure
Shipping restrictions
Duplicate or unusually large orders
Errors in the website or ordering system

If we cancel an order after payment has been received, we will arrange an applicable refund to the original payment method or through another legally permitted method.

5. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated on our website or during checkout.

Estimated delivery dates are provided for guidance and may vary due to factors outside our reasonable control, including courier delays, weather, public holidays, transportation disruptions, incorrect addresses, or other unforeseen circumstances.

Customers are responsible for providing accurate shipping information, including name, address, phone number, and other required delivery details.

If a delivery fails because incorrect or incomplete information was provided by the customer, additional delivery or shipping charges may apply where permitted.

Risk associated with delivery will be handled in accordance with applicable Indian law and our shipping terms.

6. Returns, Refunds and Exchanges

Our returns, refunds, and exchanges are governed by our Return & Refund Policy.

In general, eligible products may be returned within 7 days of delivery, subject to the conditions stated in that policy.

Products must generally be unused and returned in their original condition and packaging. Certain products may be non-returnable for hygiene, safety, customization, or other legitimate reasons.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and supporting photographs or videos.

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable Indian law.

7. Prohibited Uses

You agree not to use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not:

Violate any applicable law or regulation.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with the security or operation of our website.
Use automated systems to scrape, copy, or collect website content without authorization.
Submit false, misleading, or fraudulent information.
Use another person's payment information without authorization.
Attempt to manipulate prices, promotions, reviews, or orders.
Upload malicious code, viruses, or other harmful material.
Use our website to engage in activities that could harm Zen Mart, our customers, or third parties.

We may restrict or terminate access where we reasonably believe these prohibited uses have occurred.

8. Intellectual Property

Unless otherwise stated, the content available on the Zen Mart website—including text, graphics, logos, images, product descriptions, designs, and other materials—is owned by or licensed to Zen Mart and is protected by applicable intellectual-property laws.

You may use our website for personal and lawful shopping purposes only. You may not reproduce, copy, distribute, modify, sell, or commercially exploit our website content without prior written permission.

9. Third-Party Services and Links

Our website may use or integrate third-party services such as payment gateways, shipping providers, analytics services, advertising platforms, and other technology providers.

We may also provide links to third-party websites.

Third-party services operate according to their own terms and privacy policies. Zen Mart is not responsible for the availability, content, security, or practices of third-party services beyond our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Zen Mart will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

We are not responsible for losses caused by events outside our reasonable control, including internet failures, payment-provider issues, courier disruptions, natural events, government actions, or other circumstances beyond our reasonable control.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable Indian law, including liability that cannot legally be waived or restricted.

11. Disclaimer

Our website and its content are provided for general shopping and informational purposes.

While we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely free from technical issues.

Product-specific warranties, guarantees, or instructions, where applicable, will be governed by the terms provided with or for that product.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, violation of these Terms, fraud, or infringement of another party's rights.

This provision does not apply to the extent that a claim results from Zen Mart's own unlawful conduct or liability that cannot legally be transferred to you.

13. Changes to These Terms

Zen Mart may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable laws.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after updated terms are posted may constitute acceptance of the revised terms to the extent permitted by applicable law.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection and other mandatory legal rights, disputes arising in connection with these Terms or your use of the Zen Mart website shall be subject to the jurisdiction of the competent courts in India.

Nothing in these Terms is intended to deprive a consumer of any mandatory rights or remedies available under applicable Indian law.